How long is processing, & shipping?
Once order is placed and items are not labeled pre-order, processing takes up to 2 business days. Processing occurs Monday to Friday. (If you order on Friday your order will be processed by Tuesday which is the next 2 business days).
Custom Hand-Made & Pre-Made Wigs have a longer processing time of 5-7 business days.
Standard Shipping occurs after order is processed which is about 3-5 business days depending on your location.(7 business days the latest). All Packages are shipped via USPS.
*Please ensure your shipping address is correct. We are not responsible for packages sent to the wrong address*
When will I receive my tracking number?
After order is shipped, a tracking number will be sent to the email you have provided. Please check your spam folder if you don't see it inside of your inbox. If you haven't received a tracing number after 3 business days from placing your order, please contact us: Email: firstname.lastname@example.org OR Text: 347-802-0507.
Can I make changes to my order?
Once order is processed you will not be able to make changes to your order.
May I return my order or get a refund?
Due to the nature of the item, for sanitary purposes there are NO RETURNS or REFUNDS. In the unlikely event you receive a damaged item or an incorrect item (Incidents by us) ,contact us within 24 hours of receiving your package & we will take further actions.
Can I exchange my order?
Yes, an exchange can be made within 7 DAYS of your purchase. If the merchandise is in the same condition it was received, hair must not be: unwrapped, brushed, worn, missing any tags, fingers ran through it, or altered in any way for an exchange.
If the hair is altered we will send it back to you!
Please do not hesitate to contact us: email@example.com
Billing & Shipping Address
In order for your purchase to be approve your billing and shipping name & address must match. Failure to comply will result in cancellation & refund.
Free shipping only apply to units at regular price, items on sale will be charged shipping, special promotions do not apply.